HOBBY METAL
ZIREL【SAKURAFUJI | Fuji & Shrine | Scenic Views of Mt Fuji】20pieces
ZIREL【SAKURAFUJI | Fuji & Shrine | Scenic Views of Mt Fuji】20pieces
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International buyers – please note:
Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be, prior to bidding or buying.
*For the United States, the price includes customs duties.
■Product Description
There are only 20 pieces, but the challenge lies in how all the pieces seem to fit together and the exhilaration lies in conquering it and seeing the letters emerge.
There is only one way that this puzzle goes together.
Finding that one way, even with only 20 pieces, is incredibly difficult!
*This product does not include a solution manual.
You'll feel a sense of accomplishment when you complete it on your own.
This puzzle can be enjoyed by people of all ages and genders.
This puzzle is inspired by the scenery of Mount Fuji in Yamanashi, which has been selected as one of Japan's 100 most scenic spots and is also popular overseas.
If you give it as a souvenir or gift to your family, friends, or teachers, they will surely be delighted.
■Notes
- The product comes with a beautiful paulownia box for storage (the puzzle will be delivered in pieces).
- We also accept original production requests.
- There are no spare puzzle pieces. Please be careful not to lose any as they cannot be reproduced.
- Although the corners of the pieces are rounded, they may still be able to cut your hands. Please be careful not to hurt yourself on the corners.
Size: Width 60mm, Length 60mm, Thickness 10mm
Material: Stainless Steel
Shape: Octagonal. In Japan, the number 8 (hachi) is called “suehirogari” and is considered a lucky number.
*It can take from 1 week to over 1 month for delivery.
*If you are purchasing 5 or more items at once, please contact us here.
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Very poor customer care. It should have been made very clear at the point of sale that the price of the item would be much higher than that advertised because of excessive import duties. Feel I’ve been cheated.
Dear Customer,
We sincerely apologize for making you feel uncomfortable and disappointed with your purchase.
Regarding import duties and taxes, we do state on our online store’s checkout page that any customs duties incurred when shipping internationally are the responsibility of the customer. We have also highlighted this information in red to make it more noticeable.
However, we understand from your feedback that this information may still not have been clear or prominent enough. We take your comments seriously and will review how we communicate information regarding customs duties so that it is easier for customers to notice and understand before completing their purchase.
As our products are shipped internationally from Japan, any applicable import duties, taxes, or customs fees are the responsibility of the customer, as stated on our website. We sincerely appreciate your understanding regarding this policy.
Thank you for taking the time to share your feedback with us. We will use it to improve the clarity of the information provided on our website and our customer experience.
Kind regards,
HOBBY METAL
Not enough information, or attention drawn, for foreign purchasers. I have now been hit with an enormous bill for Customs Charges. Having already paid £426.00 for the item (£30 of which was postage and packing) I now have to pay £113.67 for import duty and VAT. Disgusting!!
The seller should have either paid the tariff, or, at the very least, warned me in a very clear manner, how much it would cost. If tariff is unpaid the shipping company have to send it back, and I would have lost both the money and the puzzle. What a terrible way to do business. Very dishonest, very deceitful. THIS COMPANY WILL GET THE WORST REVIEWS I, AND OTHER CUSTOMERS, CAN GIVE. VERY poor business practice, not something I expect from a Japanese Company.
Dear Customer,
We sincerely apologize for the frustration and disappointment you have experienced regarding the customs charges on your order.
For international orders, our website states during the purchasing process that any customs duties, import taxes, VAT, or other fees imposed upon arrival are the responsibility of the customer. However, we recognize from your feedback that this information was not sufficiently noticeable or clear to you at the time of purchase. We take this point very seriously and will review how we present this information to our international customers.
Unfortunately, customs duties and taxes are determined by the destination country's customs authorities and may vary depending on the country and individual circumstances. For this reason, we are unable to determine or display the exact amount that a customer may be charged in advance.
We would also like to assure you that it was never our intention to mislead or deceive you. We are very sorry that this experience has caused you to feel that way.
Your feedback has made us recognize that simply providing the information on our website may not be enough. We will consider ways to make the possibility of additional customs charges more prominent and easier to understand before an international customer completes their purchase.
Once again, we sincerely apologize for the disappointment and frustration this situation has caused. Thank you for taking the time to bring this matter to our attention.
Kind regards,
HOBBY METAL
Presentation, quality of product 5 stars
Was disappointed to wait 4 months only to solve it in less than 20 mins
I expected it to be more of a challenge.
Dear Customer,
Thank you very much for your review and for giving the presentation and quality of ZIREL a 5-star rating. We truly appreciate your kind words.
We are also very sorry that you had to wait four months to receive your puzzle. At that time, we received far more orders than we had anticipated. Our craftsmen worked hard to produce each piece, but unfortunately, we were still unable to deliver your order as quickly as we would have liked. We sincerely apologize for keeping you waiting for such a long time.
Regarding the difficulty level, we received feedback noting that, despite the long wait, the puzzle was solved in less than 20 minutes.
The original ZIREL puzzles are intentionally designed to be extremely challenging, and we have also received feedback from some customers that they can be too difficult to complete. With the SAKURAFUJI series, we wanted to create a different ZIREL experience by incorporating beautiful scenery and artwork into the puzzle itself.
As you mentioned, having a recognizable image naturally provides visual clues and therefore reduces the difficulty compared with our more challenging ZIREL designs. At the same time, some customers prefer this balance, enjoying both the puzzle-solving experience and the completed artwork.
That said, we greatly appreciate your feedback that you expected a more challenging experience. It is valuable feedback for us as we continue to develop future ZIREL designs and consider how we can better communicate the difficulty level of each puzzle.
Thank you again for choosing ZIREL and for sharing your experience with us.
Kind regards,
HOBBY METAL
Arrived earlier that expected, very good
Very well made. As advertised.